Customer Service
- Customer Service Contact Information
-
P.O. Box 270952
Littleton, Colorado 80127
Phone: 1.800.298.1850
Email: customercare@achievefitness.org - Shipping & Delivery
- The carrier we use to ship products to you depends on the amount and weight of items ordered. The majority of orders are shipped using our primary carrier, UPS. Orders over 150 lbs, and certain other large items, can only be shipped via a freight carrier due to cost and weight.
- * Please note that Freight shipments have different terms then that of UPS. Customers are required to handle the unloading of items from the trucks, rather then the shipping company. The exception will be if the customer selects lift gate and/or inside delivery service.
- Shipping costs are based on the weight, size, and destination of the order.
- Most orders placed on our website ship the same, or the next business day. Therefore your order should arrive according to the shipping method specified. If you place the order on Friday, Saturday, or Sunday then it will ship on the next business day. For precise shipping information please contact customer service.
- Orders placed after 12:00pm Eastern Time will processed the following business day
- Note: UPS Does Not deliver on Saturday or Sunday
- Free Shipping will be by Ground.
- Privacy & Security
- Any time that personal information is requested of our customers, the site will switch from unsecured to secured. This is done using up to 256-Bit SSL (Secure Socket Layer) encryption. At the time of checkout, achievefitness.org may record your IP address (Internet Address) in order to protect against fraud.
- Achieve Fitness, LLC. Website utilizes up to 256-Bit SSL technology to encrypt all data passed between the customer and the site. Achieve FItness, LLC. is experienced when dealing with ecommerce transactions, however, your use of this site releases Achieve Fitness, LLC. from any liability due to the theft of personal information caused by network intrusion that is able to surpass this standard protection.
- Returns & Replacements
- If for any reason you find our product unsatisfactory, you may return the product within 30 days of receipt for a refund.
- With the exception of shipping errors and damaged or defective products, all shipping costs are the responsibility of the customer. Refunds or credits are not issued for shipping charges.
